Q. What forms of payment do you accept?
A. Only credit cards are accepted for enrollment through the Website. We accept Visa, MasterCard, American Express and Discover cards. If you have a special need or prefer to send a check by mail (subject to hold for clearing), please contact us toll free at 866-673-1596
Q. When will I receive my Agent ID Card?
A. Once you enroll, you will receive instructions to send us a passport size photo online or by mail, so we can issue your Travel Agent ID Card. Once we receive your photo, your card will be issued and mailed to you within ten business days. We even send you a reminder if you forget to take care of this. Rush delivery service is available through our customer service
Q. Do I have to take a test or take classes?
A. There are no tests and no classes required. You are only required to read our training materials, which you can do in a few hours at home. However, we highly encourage further travel education, and we give you access to many online courses, live events, respected industry organizations and other training resources (most of which are complimentary, or at a nominal fee paid to others). Remember, this is travel - and these are fun, experiential courses and events like seminars on cruise ships or theme dinner trade shows, not dry boring classroom stuff. The more you learn, the more you earn!
Q. What is a PIN?
A. Your PIN is a 7-digit Personal Identification Number. This PIN is for internal use only, to track your travel purchases, sales, commissions and Refer A Friend fees. It is also required for you to access the Agents Only area of our website. Also, when calling or emailing it's a good idea to give us your PIN. It's important to note that your 7-digit PIN is only used with your website and does not need to be provided when calling hotels, cruiselines, and other suppliers.
Q. When will I receive my PIN/Username?
A. You will receive an email confirmation of your enrollment within 24 hours that will include your PIN and a Password for access to the Agents Only section of the website. We also send a text only email as a double measure.
Q. Can I change my PIN and Password?
A. PINs cannot be changed. However, you can change your Password to something more memorable, by selecting the My Profile link from the Agents Only area of your website once enrolled.
Q. How do I log in to the Website?
A. You will receive email instructions once your payment has been received with your PIN and Password. You will enter this in the Login area at the bottom right of the screen of your website link that is given to you in the email.
Q. How do I earn commissions?
A. Commissions on travel sales are paid to the Independent Travel Agent for bookings of airline tickets, cruises, hotels, car rentals, vacation and tour packages, travel insurance and more, with almost all suppliers worldwide, to nearly every destination in the world. You can book most travel conveniently through our online reservation systems. But our program also allows you the flexibility to call suppliers directly, book on suppliers' websites and utilize most other available methods subject to guidelines and instructions. Your customers can even go to your personalized website and do the booking themselves. And you still earn your full commission. When you enroll, we will provide you with an in-depth tutorial and easy step by step instructions for selling travel and earning commissions.
